FAQs

What is the return policy? 

Our policy lasts 24 hours upon receiving products. Within the 24 hours, you are eligible for an exchange. A refund will only be approved if the item has been deemed faulty within 24 hour timeframe of delivery. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and for you to fill out our returns form. 

Please send your proof of purchase and returns form to Pash Furniture and Homewares via info@pashfurniture.com.au within 24 hours of receiving your item, so that we know that your order is on the way to our shop. 

We will send you an email to notify you that we have received your returned item.

 

Where do I send my return? 

To return your product, please ship your product to:

Pash Furniture and Homewares, 205 Johnston St, Fitzroy, Melbourne VIC 3065

You will be responsible for the organisation and payment of the shipped item. Shipping costs are only refundable in the event Pash Furniture and Homewares are responsible for the defective or damaged product. If approved of a refund, the cost of return shipping will be included in the total refund amount.

 

Do you offer refunds?

Refunds will only occur in the event that a product is defective or damaged and has been notified to us within 24 hours of delivery. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

What are the shipping options and cost?

At the moment, we only offer shipping within Victoria.

Purchase of cushions and throws cost $10 flat rate.

Purchase of chairs and mirrors cost $55 flat rate.

Any purchase made on larger items such as coffee tables, sofas, entertainment units, bookcases, desks, buffets, dining tables, consoles and bedroom items are charged at $150 flat rate.

Purchasing multiples of an item will not incur additional shipping charges. 

 

When will I receive my order?

All homewares and chair orders will be delivered within 7-14 days of purchase. 

Items such as tables, coffee tables, buffets etc are made upon purchase and require 6-8 weeks for delivery. 

 

What if I’ve placed an order, but wish to cancel it before receiving the item?

You are able to cancel your order if your items haven’t begun the manufacturing process or haven’t been shipped yet. Manufacturing usually begins ... after the order has been placed 

 

What do I do if I never received my order?

Please contact us on info@pashfurniture.com.au and send us your proof of purchase so we are able to help out. Or you are able to call us on 94162377 during business hours of 10am-5pm Monday- Saturday and 11am-4pm on Sunday. 

 

What do I do if the item I received is faulty?

In the event that your item is faulty you will be deemed a refund upon inspection from Pash Furniture and Homewares. 

Please email info@pashfurniture.com.au within 24 hours of your delivery with your proof of purchase, our returns form with an explanation and photos of the faulty item. 

To return your product, you should ship your product to:
Pash Furniture and Homewares, 205 Johnston St, Fitzroy, Melbourne VIC 3065

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

If approved, then your refund will be processed, and a refund of your original paid purchase and the shipping costs will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

How do I make changes to an order I’ve already placed?

If your order hasn’t begun the manufacturing process or hasn’t been shipped out as yet, you are able to contact us on info@pashfurniture.com.au with your proof of purchase and allocated changes. You can also call us on 94162377 between 10am-5pm Monday-Saturday or 11am-4pm Sunday. We will adjust your order accordingly and send you a new receipt. 

 

How do I make sure my order is of the correct measurements?

We have a range of sizes on the website that you can choose from, however if you require assistance just for that extra peace of mind feel free to contact us on our chat on the website or via email (info@pashfurniture.com.au) or phone (94162377). Our specialised team will be able to help you out to make sure your measurements are correct. Make sure you have a measuring tape handy!

 

Is it possible to have a product custom made?

Yes! We do have a range of sizes available for selection on our website, however if you require a different size, choice of timber or fabric, we are able to customise all our solid timber pieces. This may come with extra costs and/or delivery time. For more information or to place your custom order, please contact us on our online website chat, via email - info@pashfurniture.com.au or call us on 94162377 during opening hours 10am-5pm Monday-Saturday and 11am-4pm Sunday. 

 

Where is your store located?

205 Johnston Street, Fitzroy, Victoria, 3065

 

How is the product made? Where do the materials come from?

Our products are manufactured in Australia and are made with solid timber.

 

How do I contact your company if my question isn’t answered here?

You are welcome to contact us on our online website chat. Please include your name, email or mobile number in case we get disconnected on there. You are also welcome to contact us via email - info@pashfurniture.com.au or call us on 94162377 during opening hours 10am-5pm Monday-Saturday and 11am-4pm Sunday.